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FAQ

Faq

Shipping

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item is unavailable we will void the pre-authorization and reach out to you via e-mail.

If your order is received, the inventory is in-stock and your credit card information matches the information, your order will generally ship within 5 business days. Some products marked with “Rush Shipping” will be available to ship within 24 hours. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.

If you do not receive tracking information from us within six business days of your order please email us at support@bowhunthero.com

We cannot ship to PO boxes.

Non-standard shipping surcharges will apply to isolated service areas, such as remote areas, areas not readily accessible by a delivery vehicle, islands, etc., as defined by the shipper. These circumstances occur less than 1% of the time.

Actual shipping time can vary between 2-10 business days. Contact our helpful customer service experts at (440) 230-3410 for more information.

Please report damaged or defective merchandise to us immediately by email phone. Photos of the items and the packaging would be greatly appreciated. This will speed up our resolution process. We strongly recommend at the time of delivery, if your notice any cartons that look dented, crushed or just not right, open them immediately and inspect the contents. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions.

Ordering

We strive to make the order process as easy as possible. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful customer service experts. We always encourage our customers to call before ordering. Our customer service experts are trained archery-industry experts, willing to go the extra mile to help you with product selection, shipping, or any question you might have. Our experts are not paid on commission, so you can rest assured that you will never be pressured or hassled. We refuse to outsource our service to third-party call centers. We are here to help!

Crossbow Connect reserves the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.

All order cancellations are subject to a 15% cancellation fee. No exceptions. If your order has already been shipped it cannot be cancelled, but can be returned under our Standard Return Policy. To cancel an order, please call our helpful Customer Service Experts at (440) 230-3410. Since time is of the essence, it's best to call rather than email us. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your credit card statement.

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

PayPal - We accept the use of both personal PayPal payments along with PayPal credit.

Checks – We are happy to accept checks. Checks need to be made out to “Bowhunt Hero". Please include your order number on your check and include a copy of your receipt. Please mail your payment to: 675 Alpha Drive, E Highland Heights OH 44143

Please be aware that orders paid for via check will not be processed until we receive the check, and the check has cleared the bank. If time is of the essence, we recommend paying via one of the other methods listed above.

Items sold and shipped to destinations inside Ohio are subject to a standard 5.75% sales tax. All orders to other states are tax-free!

Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our customer service experts.

Returns

We stand behind every product we sell and offer a 30 day return policy. If you would like to return your purchase for any reason within 30 days, you will be refunded the purchase price of the product, excluding all shipping charges and a 20% re-stocking fee (20% of the purchase price). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping charges will be deducted from your return refund. All product(s) must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Otherwise additional charges may be applied or may make your product(s) nonreturnable.

BowhuntHero.com sells products from some manufacturers that are custom made or made-to-order. These products are non-returnable and non-cancelable once the order has been placed.

- Custom orders (i.e. products that are custom made or made-to-order)
- Special purchases including: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Any cushion or product that includes a specified cushion fabric selection
- Any product that has been assembled, installed (including cut or clipped cables), modified or used in any way
- Any product that is not in resalable condition
- Any product not accompanied by a Return Merchandise Authorization Number (RMA#) issued by www.CrossbowConnect.com
- Any product that is not in the original box with sufficient packaging materials
- Large orders: (Orders containing 10 or more of a single product or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation

Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 7 Business days. Return shipping charges and re-stocking fees are not refundable. Shipping charges and factory re-stocking fees will be deducted from the total refund amount. You will receive a confirmation email when your return has been processed. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement

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